FAQ – House of Class

Yes! We use the highest standard of encryption when passing payment information between your computer and our website. In addition, credit card details which are used for payment on our website are handled according to international best-practice standards with key data removed and encrypted. We do not record or retain any of the PIN or CVV numbers which are used for authentication of your card.

At the moment we only accept direct Bank Deposits into the House of Class bank account.

Payment via any Mastercard or Visa credit card and selected Cheque and Debit cards will be available soon.

Unfortunately we cannot accept American Express, Diners Club, or payment on delivery. Please note: Some Debit Cards will allow you to make purchases on our website, but you may find that an outstanding authorised amount appears on your account statement for some time after delivery of your purchases. We are working on a solution to this.

We unfortunately no longer accept Diners Club cards online.

The reason for this is that Diners’ Club cards do not operate with 3D Secure (the one-time PIN process that verifies many other cards like Visa and MasterCard). 3D Secure is best practice in e-commerce, and as we are constantly working to protect the safe online shopping of our customers, we have to insist on 3D Secured cards.

This is one of the reasons House of Class is among the safest online stores in the country — we take every measure possible to protect our customers from the risk of fraud.

Yes. When we ask you to share private details with us, such as personal or payment information, we ensure that information is encrypted and protected with the best encryption software in the industry - SSL (Secure Socket Layer). You will notice a lock icon at the bottom of your browser, such as Internet Explorer or Firefox, confirming that you are on an encrypted page when this is required.

A cookie is a small piece of information stored by your browser (for instance, Internet Explorer or Firefox) on your computer. It may contain some personal details, the contents of your shopping basket, and date and time information in an encrypted format, which can be recalled when you return to the House of Class website to speed up your identification and ordering and delivery processes. To prevent the website from accessing this information, simply disable your cookies in your browser options.

We do our best to make sure that we have stock on hand of everything offered in our online shop. We update the website daily and monitor stock of products closely. However, despite our best efforts, sometimes we will not be able to deliver certain items you have ordered. When you check out, you will be able to specify whether you'd like to be contacted in these instances.

When your order has been successfully received by our system, you'll see a confirmation page. A confirmation e-mail will also be sent to the e-mail address you specified, giving the details of your order. This confirmation indicates that your order has been received; fulfillment of your order may be impacted by stock availability. If you can’t find this confirmation email, check your spam or junk mail folders. Contact us if you have any queries about your order.

You’ll receive three emails from us when you place an order on our website. First, we’ll confirm that we’ve received your order. Then, we’ll confirm that your order is being processed. When your order is on its way to you, you will receive an SMS with the order number and a link to view your delivery status. Finally, we send you an email to confirm that your order has been delivered.

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